The role of the customer success manager is complex. Listen to Donna Walker, Managing Director of MHI Global’s Customer Experience division, Danielle Miller, Manager of Customer Experience Products at MHI Global and Judith Platz, VP Research, Customer Success and Support for TSIA as they discuss how customer Success managers wear many hats throughout their day. From handling onboarding, adoption, expansion and renewal activities with their customers to working with their internal business units to drive value on both sides of the customer relationship. With their various responsibilities and their wide ranging backgrounds, the CSM needs a variety of skills to optimally serve their customers.
They will discuss the challenges of effectively assessing and addressing the training needs of the CSM role. Register for this On-Demand webinar today!
VP Research, Customer Success & Support Services, TSIA
Managing Director, MHI Global
Manager of Customer Experience Products, MHI Global
Publish Date: August 10, 2015
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