The role of the customer success manager is complex. Listen to Donna Walker, Managing Director of MHI Global’s Customer Experience division, Danielle Miller, Manager of Customer Experience Products at MHI Global and Judith Platz, VP Research, Customer Success and Support for TSIA as they discuss how customer Success managers wear many hats throughout their day. From handling onboarding, adoption, expansion and renewal activities with their customers to working with their internal business units to drive value on both sides of the customer relationship. With their various responsibilities and their wide ranging backgrounds, the CSM needs a variety of skills to optimally serve their customers.
They will discuss the challenges of effectively assessing and addressing the training needs of the CSM role. Register for this On-Demand webinar today!
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.