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Join us to hear Rahul Bhat of Upstart, Somya Kapoor of TheLoops, and John Ragsdale of TSIA discuss the strategy of using contextualized data to personalize the support experience.
Personalization and empathy can add to the customer lifetime value. If you can contextualize your data at every touchpoint to personalize the support experience, you can deliver an engagement that drives growth. This data, however, lives dispersed across tools and organizations that include CRM, ticketing, operational alerts, product requests, customer health scores, pending renewals, and more.
Hear the story of Upstart, a leading artificial intelligence lending platform for banks. Upstart is a product-led company that was able to personalize their customer experience by providing contextual data to their agents in-real time. This not only contributed to the product-led growth strategy of the company but also achieved incredible efficiencies.
Distinguished Researcher, VP Technology Ecosystems, TSIA
CEO and Co-founder, TheLoops
Head of Engineering, Upstart
Publish Date: March 3, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.