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On Demand Webinar

Can Your Current Remote Support Tools Meet this Moment?

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Remote support tools have long been a staple of support operations and an indispensable tool to diagnose, troubleshoot, and fix a customer’s technical issues. Over time, these important tools have evolved to support a growing array of device types, operating systems, and use cases.

As the world has dramatically shifted to a remote work landscape, many call centers are taking stock of their existing technology portfolio to determine whether their current toolset safeguards end users and empowers support agents, allowing them to overcome a new set of challenges created by a socially distant world, while delivering an exceptional customer experience.

In this session, we’ll discuss:

  • What security safeguards are critical to build customer trust.
  • Why it’s time to evaluate your remote support tools.
  • How to define best of breed for today’s reality.

 

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Chris Handley

Product Manager, LogMeIn Rescue

Publish Date: November 19, 2020