Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Service Revenue Generation
XaaS Channel Optimization
XaaS Product Management
Become a Member
XaaS Speaking Engagements
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Remote support tools have long been a staple of support operations and an indispensable tool to diagnose, troubleshoot, and fix a customer’s technical issues. Over time, these important tools have evolved to support a growing array of device types, operating systems, and use cases.
As the world has dramatically shifted to a remote work landscape, many call centers are taking stock of their existing technology portfolio to determine whether their current toolset safeguards end users and empowers support agents, allowing them to overcome a new set of challenges created by a socially distant world, while delivering an exceptional customer experience.
In this session, we’ll discuss:
Distinguished VP, Technology Research, TSIA
Product Manager, LogMeIn Rescue
Publish Date: November 19, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.