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COVID-19 Resource Center
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Remote support tools have long been a staple of support operations and an indispensable tool to diagnose, troubleshoot, and fix a customer’s technical issues. Over time, these important tools have evolved to support a growing array of device types, operating systems, and use cases.
As the world has dramatically shifted to a remote work landscape, many call centers are taking stock of their existing technology portfolio to determine whether their current toolset safeguards end users and empowers support agents, allowing them to overcome a new set of challenges created by a socially distant world, while delivering an exceptional customer experience.
In this session, we’ll discuss:
Distinguished VP, Technology Research, TSIA
Product Manager, LogMeIn Rescue
Publish Date: November 19, 2020
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