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Products and equipment are getting more complex by the day. For the service and support technician tasked with customer success, this just makes things harder. Because when a customer calls in with a technical problem they can't articulate, it's frustrating -- and costly -- for everyone involved. New technology promises to improve these type of support scenarios. With their own smartphone, on-site customers can now stream live video to support technicians in the back office. So rather than roll a truck, the technician can instantly see what's wrong and provide a solution.
In this On-Demand webinar, Stephen Smith of GoToAssist will explore the field service benefits of live video and demo their new product for troubleshooting anything, anywhere. Here's what the webinar will cover:
Register for this On-Demand webinar today!
VP Research, Field Services, TSIA
GoToAssist Team, CitrixGoToAssist
Publish Date: December 9, 2015
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.