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On Demand Webinar

Camera Streaming: Taking Service Delivery to New Sights

Products and equipment are getting more complex by the day. For the service and support technician tasked with customer success, this just makes things harder. Because when a customer calls in with a technical problem they can't articulate, it's frustrating -- and costly -- for everyone involved. New technology promises to improve these type of support scenarios. With their own smartphone, on-site customers can now stream live video to support technicians in the back office. So rather than roll a truck, the technician can instantly see what's wrong and provide a solution.

In this On-Demand webinar, Stephen Smith of GoToAssist will explore the field service benefits of live video and demo their new product for troubleshooting anything, anywhere. Here's what the webinar will cover:

  • How to clearly see what a customer is describing
  • Strategies for reducing equipment downtime
  • Why live video tools are increasingly a staple of field service
  • Ways to differentiate and improve your customer service

Register for this On-Demand webinar today!

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Stephen Smith

GoToAssist Team, CitrixGoToAssist

Publish Date: December 9, 2015