On Demand Webinar

Camera Streaming: Taking Service Delivery to New Sights

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Products and equipment are getting more complex by the day. For the service and support technician tasked with customer success, this just makes things harder. Because when a customer calls in with a technical problem they can't articulate, it's frustrating -- and costly -- for everyone involved. New technology promises to improve these type of support scenarios. With their own smartphone, on-site customers can now stream live video to support technicians in the back office. So rather than roll a truck, the technician can instantly see what's wrong and provide a solution.

In this On-Demand webinar, Stephen Smith of GoToAssist will explore the field service benefits of live video and demo their new product for troubleshooting anything, anywhere. Here's what the webinar will cover:

  • How to clearly see what a customer is describing
  • Strategies for reducing equipment downtime
  • Why live video tools are increasingly a staple of field service
  • Ways to differentiate and improve your customer service

Register for this On-Demand webinar today!

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Stephen Smith

GoToAssist Team, CitrixGoToAssist

Publish Date: December 9, 2015