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On Demand Webinar

Building the Infrastructure to Enable a Knowledge Sharing Culture

Join us August 25, 2022

9:00 AM PT / 12:00 PM ET

Support organizations have invested heavily in knowledge management for decades to reduce costs and improve both the employee and customer experience. Now it is time to expand collaboration and knowledge sharing across the enterprise to improve every step of the customer journey, and ultimately improve long-term account success. Is your company maximizing its KM potential?
Don’t miss this 2-hour Technology Summit to hear from TSIA’s John Ragsdale, and a panel of experts from support, professional services, and sales, as they discuss:

  • The people, process, technology, and culture of successful knowledge management, referencing elements of TSIA’s Enterprise Knowledge Management Maturity Model, so you can assess the current KM maturity level of your organization.
  • Leveraging new content formats, and devices, to drive self-service adoption, success, and deflection.
  • Use cases for knowledge management beyond technical support, in particular improving PS margins with prescriptive project plans, and the role of KM in streamlining subscription selling.

Tune in live to get your questions answered throughout the event. If you are unable to attend on August 25th, register now for access to the OnDemand recording.

Sponsored By:

Presented By:

John Ragsdale

Distinguished Researcher, VP, Technology Ecosystems, TSIA

Publish Date: August 25, 2022