On Demand Webinar

Building the Business Case for Customer Success at Scale

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Everywhere you go, customer success is a dominant theme in services discussions these days. As the function continues to mature and evolve, companies are beginning to fully understand and embrace customer success as a strategic capability to drive customer engagement and maximize customer lifetime value. This is creating an exciting opportunity for CS leaders to expand their teams.

As you look to scale up your customer success organization, there are several key steps needed to ramp up your operations, and some important discussions to be had around how to fund your CS operations.

Listen to Phil Nanus, VP Research, Customer Success at TSIA and Allison Pickens, VP of Customer Success and Business Operations at Gainsight, as they discuss:

  • 7 steps to scale your customer success teams
  • How to have the critical funding conversation between sales and customer success
  • The new organizational alignment for customer growth

Presented By:

Phil Nanus

VP of Research, Customer Success, TSIA

Allison Pickens

VP of Customer Success and Business Operations, Gainsight

Publish Date: November 14, 2016