In June of this year, LinkedIn published an article naming Customer Success as one of the most in-demand careers in today’s job market. Customer Success organizations will continue to hire CSMs, but there is a critical shortage in the market, so we must learn how to adapt and scale these new capabilities.
As C-level executives are wearisome of hiring hundreds of new employees to address the challenge, scaling your customer success function has never been more important. Whether you’re leveraging technology, building predictive analytics models, or leveraging your partner communities, this is the time to invest in scaling your customer success function.
In this three-hour Virtual Summit, TSIA will bring together experts from across the industry to provide best practice guidance along with case studies. Whether you have an emerging customer success organization or a well-established function, there will be something for everyone.
As Customer Success organizations continue to unlock sustainable and cost-effective account growth in the subscription economy, TSIA is guiding its members with best practices, industry trends, benchmarks, and thought leadership. Register for this Virtual Summit to hear more about the metrics and capabilities behind the critical motions of adoption, retention, and expansion, and learn how to build customer success at scale.
VP Research, Customer Success, TSIA
Publish Date: November 15, 2018
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.