On Demand Webinar

Building an Employee Loyalty Program: Why It Matters

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To many, it’s not a surprise to hear that support employee attrition across the industry is now at an all-time high. There are many reasons support employees leave their roles, but in today's constant disruptive environment, we as leaders need to create the environment for employees to thrive, survive, and revive themselves.

During this 30-minute webinar, Judith Platz, VP, Support Services Research will provide guidance on how to build an employee loyalty program and discuss:

  • The state of the support employee
  • The importance of shifting support culture and focusing on the employee
  • The correlation between employee satisfaction and customer satisfaction
  • The creation of new roles and the enhancement of current roles
  • Tips and techniques to keep support employees highly engaged and invested in their support career

 

Presented By:

Judith Platz

VP Research, Support Services, TSIA

Publish Date: November 9, 2018