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Online communities in some form or another have been around for more than 15 years, but true customer communities today are much more than basic forums or support portals. They are modern, powerful solutions for complex organizational and technical problems as well as purpose-built networks for engagement across the entire customer lifecycle…and they achieve valuable results like growth in customer loyalty, reduced support costs, and brand awareness.
Join us for a discussion with TSIA's distinguished vice president of technology research, John Ragsdale, and two of Higher Logic's senior community strategists, Jenny Taylor and Billy Volpone, to learn more.
In this 45-minute discussion, they'll talk about what a modern customer community strategy should look like, and how you can increase community engagement and adoption among your customer base.
Distinguished VP, Technology Research, TSIA
Sr. Community Strategist, Higher Logic
Publish Date: June 30, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.