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Customer support today is mission critical but expensive. TSIA data shows average labor cost for incidents resolved remotely is $124, and on-site incidents average $430. Customers expect instant, accurate answers and rapid resolutions, but with complex products and fragmented ever-changing reference data, and using existing technologies like search, support remains time-consuming and manual. Emerging platforms now solve this problem with automation using the latest AI advancements: deep learning, natural language processing, and computer vision.
In this webinar, TSIA and Quark.ai will show how to provide multichannel self-service to customers and skyrocket the productivity of your support staff with instant answers to support issues directly from your reference documents, including both structured and unstructured information.
The webinar will cover the following:
Learn also about where proactive and preemptive support automation is heading—Autonomous Support 2.0.
Distinguished Researcher, VP Technology Ecosystems, TSIA
Co-founder and CEO, Quark.ai
Senior Director, Nutanix
Publish Date: February 9, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.