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To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for customer support is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to an industry study. Barriers to adoption include identifying use cases, getting and sustaining funding, formulating a strategy, and lack of staff skills.
Want to know how to overcome these impediments and succeed with AI in 2019? In this on-demand webinar "Beyond the Hype: Customer Support AI That Works” you will learn top trends, proven use cases, best practices, and real-world, at-scale success stories for customer support AI.
Distinguished VP, Service Technology Research, TSIA
Technology Evangelist, eGain Corporation
Publish Date: February 14, 2019
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