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Support Services typically employs about 8% of company employees and is increasingly responsible for platform-based customer retention and earning the right to expand the relationship by delivering a superior customer experience.
However, a huge challenge we’re seeing for tech companies today is the need to support ever-increasingly complex products in a broader ecosystem and having the right amount of support engineers, with the right skills, at the right time.
So the question is, what can we do to overcome that challenge and set support up for success to ensure they’re able to deliver the experience customers expect? Join us for this webinar to find out!
During this 45-minute session, Vele Galovski, TSIA’s VP, Support and Field Services will be joined by Randy Mysliviec, President and CEO of RTM Consulting, to discuss:
VP, Support and Field Services Research, TSIA
President and CEO, RTM Consulting
Publish Date: April 6, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.