Delivering fast, painless and reliable service is critical for Customer Service and Support executives tasked with reducing costs and customer effort, and maximizing customer lifetime value. For a customer in need of support, no one communication channel (or channels) stands apart in their mind -- their choice is highly dependent on the individual customer, the situation, and the device they're using. The more complex the situation, the greater the level of service required. And for some situations, the best solution for quickly and effectively resolving an inquiry is video.Listen to John Ragsdale, VP Research, Technology and Social for TSIA and Chris Savio, Senior Product Manager for LogMeIn during this On-Demand webinar which will cover:
VP Research, Technology and Social Research, TSIA
Senior Product Manager, LogMeIn
Publish Date: November 2, 2016
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