Best Practices for Driving Net Dollar Retention (NDR) through Customer Success

With technology revenues shifting from transactional to subscription, software companies of all sizes increasingly rely on net dollar retention (NDR) as a critical metric for assessing enterprise value, growth, and stability.

Many firms saw a lack of expansion last year due to the circumstances of 2020, but now is the time to double down on growth and recapture some of this expansion as the economy rebounds.

The path to success starts with cross-functional alignment—bringing sales, customer success, product, and services teams to agreement on the drivers of NDR across the entire customer lifecycle in order to grow retention and improve expansion selling.

In this webinar, Gainsight’s senior vice president of Customer Success, Kellie Capote, will walk through key drivers and strategies for improving NDR, as well as the framework that is used internally at Gainsight to align stakeholders and improve NDR within their customer base.