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Customer onboarding is the first step in a customer journey with your company’s technology or service. During this critical phase, organizations want to begin to explain in deeper detail how the product or service works, validate success plans, and set customer expectations to ensure value realization. If well organized and executed, onboarding can be the beginning of a long and rewarding relationship.
Join us for this 45-minute webinar to hear TSIA’s Phil Nanus, VP, Customer Success Research, talk about the results from the TSIA 2020 Best Practices in Customer Success Onboarding survey and answer these important questions:
VP, Customer Success Research, TSIA
Publish Date: September 2, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.