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On Demand Webinar

Best Practices for Customer Success Onboarding

Customer onboarding is the first step in a customer journey with your company’s technology or service. During this critical phase, organizations want to begin to explain in deeper detail how the product or service works, validate success plans, and set customer expectations to ensure value realization. If well organized and executed, onboarding can be the beginning of a long and rewarding relationship.

Join us for this 45-minute webinar to hear TSIA’s Phil Nanus, VP, Customer Success Research, talk about the results from the TSIA 2020 Best Practices in Customer Success Onboarding survey and answer these important questions:

  • What are some of the common practices and processes for customer onboarding?
  • Should we invest in a dedicated onboarding team?
  • What are some of the financial impacts for technology suppliers when customers are successfully onboarded?


Presented By:

Phil Nanus

VP, Customer Success Research, TSIA

Publish Date: September 2, 2020