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The reality is that many customer service issues are not solved most effectively by agents in the contact center. Some requests are handled more quickly and easily through customer self-service. For more complex problems, support agents often need to work with other teams in the organization to address them.
In both cases, automation can improve customer experience and employee experience. And when things change in an instant, you want your operational processes to keep up. If you can deliver predictably high service levels during unpredictable times, your customers will notice and thank you for it.
Join this webinar with Tom Brennan, principal strategist for Customer Service Digital Transformation at ServiceNow, and John Ragsdale, distinguished vice president of Technology Research at TSIA, who will discuss:
Distinguished VP, Technology Research, TSIA
Principal Strategist, Customer Success Digital Transformation, ServiceNow
Publish Date: July 30, 2020
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