If you are in a viable market, you assuredly have worthy competitors with good products. The only way you can stand out is by ensuring your customers have an excellent experience. Customer Success Management is how you go about standardizing the customer experience you want all your customers to have – all the time.
The current Customer Success environment is rife with exciting machine learning technologies that provide real-time insights into customer health. TSIA partner, Bolstra, is taking another approach by looking at Customer Success as an agile series of activities and tasks that are delivered with consistency to ensure a standardized (and delightful) customer experience.
In this on-demand webinar TSIA’s VP Research, Technology & Social, John Ragsdale teams up with Bolstra’s VP of Product Marketing, John Warne to examine the current trends in Customer Success technologies and proffer an alternative view of how to approach the blocking and tackling that’s required to deliver a consistently valuable customer experience. You’ll walk away with:
VP Research, Technology and Social, TSIA
VP of Product Marketing, Bolstra
Publish Date: August 16, 2017
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