In today’s digital world, it’s never been more important (and difficult) for businesses to deliver seamless omni-channel experiences across devices and channels. Disappointing customers can have a significant impact on your bottom line – in fact, 82% of consumers will stop doing business with a company following a single bad experience.But how can organizations deliver these experiences in a way that’s cost effective and sustainable for their business? The rise of new support channels like automated self-service creates opportunities for businesses to deliver superior, personalized service at scale. Tools such as smart agents, virtual customer assistants, and chatbots give consumers the information and services they want using the channels they prefer – and all without waiting for a human agent to help them. And if used correctly, the self-service option will provide a seamless transition to live support should a customer need it.In this 30-minute on-demand webinar, we’ll share the latest automation trends and research shaping the future of service, including:
VP Research, Technology and Social, TSIA
Senior Product Manager, LogMeIn
Publish Date: March 15, 2017
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