On Demand Webinar

Automating Self-Service as Part of Your Omni-Channel Strategy

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In today’s digital world, it’s never been more important (and difficult) for businesses to deliver seamless omni-channel experiences across devices and channels. Disappointing customers can have a significant impact on your bottom line – in fact, 82% of consumers will stop doing business with a company following a single bad experience.

But how can organizations deliver these experiences in a way that’s cost effective and sustainable for their business? The rise of new support channels like automated self-service creates opportunities for businesses to deliver superior, personalized service at scale. Tools such as smart agents, virtual customer assistants, and chatbots give consumers the information and services they want using the channels they prefer – and all without waiting for a human agent to help them. And if used correctly, the self-service option will provide a seamless transition to live support should a customer need it.

In this 30-minute on-demand webinar, we’ll share the latest automation trends and research shaping the future of service, including:

  • How to best incorporate self-service into your omni-channel strategy
  • Tips and best practices for delivering a seamless customer experience with automated self-service
  • Examples of businesses successfully utilizing automated support

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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