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Generative AI has fundamentally altered the way we think of knowledge and how we interact with it. The world of knowledge management has shifted from focusing on the precise retrieval of knowledge items to the generation of answers and solutions.
This shift is especially impactful on the teams whose main purpose is to answer questions and solve problems — service organizations. It’s no stretch to say that over the course of the past few months, the desire to enable this new experience for both customers and employees while reaping the benefits of experience and efficiency has overshadowed most other technological focus.
Yet Large Language Models (LLMs), the very technology powering this shift, are still flawed, essentially functioning as capable but careless writers. LLMs are trained to produce coherent text, but have no special regard for nuance or facts. So how can service organizations harness the power of LLMs to transform their knowledge experience without compromising on quality and security?
Join TSIA's John Ragsdale and xFind's Sariel Moshe for a 45-minute webinar covering key topics like:
Distinguished Researcher, VP Technology Ecosystems, TSIA
Publish Date: October 12, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.