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Very few customer success organizations are aligning their playbooks to the customer’s journey. This is a critical step to ensure that your customers are meeting their business outcomes in order to achieve their goals. Customer Success owns the burden of ensuring the promise of your technology is realized by your customers.
During this 30-minute on-demand webinar, Phil Nanus, TSIA’s VP Research, Customer Success, will provide a framework for customer success organizations to create the alignment between the customer’s business goals and the creation of time, event, and value-based interactions as a baseline for your customer success playbooks.
Don't miss this opportunity to gain access to this important framework for customer success organizations. Register now!
VP Research, Customer Success, TSIA
Publish Date: December 8, 2017
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.