On Demand Webinar

Aligning Customer Success Playbooks to the Customer Journey

Register to view the webinar


Very few customer success organizations are aligning their playbooks to the customer’s journey. This is a critical step to ensure that your customers are meeting their business outcomes in order to achieve their goals. Customer Success owns the burden of ensuring the promise of your technology is realized by your customers.

During this 30-minute on-demand webinar, Phil Nanus, TSIA’s VP Research, Customer Success, will provide a framework for customer success organizations to create the alignment between the customer’s business goals and the creation of time, event, and value-based interactions as a baseline for your customer success playbooks.

Don't miss this opportunity to gain access to this important framework for customer success organizations. Register now!

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.