In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Aligning Customer Success Playbooks to the Customer Journey

Very few customer success organizations are aligning their playbooks to the customer’s journey. This is a critical step to ensure that your customers are meeting their business outcomes in order to achieve their goals. Customer Success owns the burden of ensuring the promise of your technology is realized by your customers.

During this 30-minute on-demand webinar, Phil Nanus, TSIA’s VP Research, Customer Success, will provide a framework for customer success organizations to create the alignment between the customer’s business goals and the creation of time, event, and value-based interactions as a baseline for your customer success playbooks.

Don't miss this opportunity to gain access to this important framework for customer success organizations. Register now!

Presented By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: December 8, 2017