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Customer support and customer success are two sides of the same coin. Both are critical to the business, and both are at their best when they are being strategic and proactive rather than tactical and reactive. A positive support experience is linked to higher renewal rates, so it makes sense for success teams to leverage support data. Additionally, aligning support and customer success when powering the support experience with AI, businesses can enable more effective and proactive outreach along the entire customer journey.
In this webinar, SupportLogic CCO Judith Platz will outline the benefits of support-driven health score data across the entire business. And, she will reveal how support and success can make the business case for investing in the support experience in strong partnership with both IT and finance. Join us to see how you can:
Distinguished VP, Technology Ecosystems, TSIA
Chief Customer Officer, SupportLogic
Publish Date: December 13, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.