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On Demand Webinar

Align Support and Success with Actionable Account Health Scores

Customer support and customer success are two sides of the same coin. Both are critical to the business, and both are at their best when they are being strategic and proactive rather than tactical and reactive. A positive support experience is linked to higher renewal rates, so it makes sense for success teams to leverage support data. Additionally, aligning support and customer success when powering the support experience with AI, businesses can enable more effective and proactive outreach along the entire customer journey.

In this webinar, SupportLogic CCO Judith Platz will outline the benefits of support-driven health score data across the entire business. And, she will reveal how support and success can make the business case for investing in the support experience in strong partnership with both IT and finance. Join us to see how you can:

  • Make health scores an actionable and leading indicator.
  • Better align Support and Success initiatives with company financial goals.
  • Leverage artificial intelligence and machine learning with fast time-to-value.


Presented By:

John Ragsdale

Distinguished VP, Technology Ecosystems, TSIA

Judith Platz

Chief Customer Officer, SupportLogic

Publish Date: December 13, 2022