On Demand Webinar

AI for Agents: Creating Empowered and Efficient Support Teams

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AI has been positioned by many as the death knell for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite the opposite. AI is enabling customer service agents to be more efficient at their jobs. Businesses are taking AI technologies which have typically been customer-facing and turning them to their support teams. As a result, customer service teams are experiencing wide-ranging benefits that are making them more productive and more empowered.

Join us for an in-depth look at why deploying AI for support teams has made organizations more efficient, driven greater employee satisfaction and retention, and allowed businesses to deliver differentiated exceptional customer experiences.

Topics we’ll cover include:
  • How AI can be used to support the employees that support your customers.
  • Benefits being experienced from employee-facing AI deployments.
  • Using AI to deliver actionable insights on support team knowledge gaps.

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Chris Savio

Senior Product Marketing Manager, Bold360 by LogMeIn

Publish Date: August 22, 2019