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On Demand Webinar

Adoption: The Key Ingredient for Customer Success and Product-Led Growth

Customer Success and Product Management have a shared charter of driving customer adoption of technology. Rapid adoption leads to faster business results, which drives renewals and expand selling efforts.

In this Technology Summit, we will look at key adoption metrics to consider at each point of the customer lifecycle, including:

  • How to embed customer learning into products to enable faster adoption,
  • How adoption information is used in calculating customer health scores,
  • What adoption data to share with customers to boost renewals, and
  • How to leverage adoption information to inform product roadmap decisions.

Join us to hear from our expert panel of speakers:

  • John Ragsdale, Distinguished Researcher, VP Technology Ecosystems, TSIA
  • Naomi Aiken, Manager, Customer Success, ChurnZero
  • Harshi Banka, Post Sales Leader & Product-Led Growth Evangelist, Gainsight
  • Jill Sawatzky, Chief Customer Officer, Thought Industries

Register now to learn from industry experts how you can enable the future of high-tech.


Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Publish Date: June 23, 2022