Bots are opening up a new opportunity for organizations to deliver richer customer experiences than ever before. But before brands jump in, they’re eager to understand how to integrate A.I. technology into their current processes and workflows. Not only do chatbots have the ability to improve the customer experience, they can also make agents more productive and deliver better customer outcomes.
Listen to this on-demand webinar to learn how bots and human agents can work together to provide seamless, personalized interactions across all digital touchpoints, including:
VP Research, Technology and Social, TSIA
Publish Date: March 15, 2018
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