On Demand Webinar

Achieving Harmony Between Bots & Humans

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Join us March 15, 2018

10:00 AM PT / 1:00 PM ET

Bots are opening up a new opportunity for organizations to deliver richer customer experiences than ever before. But before brands jump in, they’re eager to understand how to integrate A.I. technology into their current processes and workflows. Not only do chatbots have the ability to improve the customer experience, they can also make agents more productive and deliver better customer outcomes.

Listen to this on-demand webinar to learn how bots and human agents can work together to provide seamless, personalized interactions across all digital touchpoints, including:

  • Why you should be leveraging A.I. to handle low-level interactions
  • The need to ensure issues are escalated seamlessly from bots to human agents
  • How A.I. technology can improve agent efficiency

 

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: March 15, 2018