Outsourcing is a cost-effective way to scale and supplement support departments while reducing costs. The TSIA Support Services Benchmark Survey has uncovered benefits to outsourcing that can have a significant positive impact on the support services organizations provide, including impacts to key metrics such as resolution time, response time, first contact resolution, and customer satisfaction.
In this on-demand webinar, TSIA’s VP Research, Customer Success and Support Services, Judith Platz will discuss:
• The benefits TSIA members are receiving from leveraging outsourcing partners
• Common mistakes to avoid when deciding to outsource
• Best practices to get the most out of your agreement with a service provider
Join us to learn how to achieve customer outcomes with outsourced support – register now!
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.