In the recurring revenue world, effective adoption is critical. Companies earn customer loyalty with effective adoption, value delivery, and when customers achieve quantable business results. Suppliers of technology and services know well that translates into retention and growth.
There are two critical organizations that help accelerate adoption: Product Management and Customer Success. Product Management defines the initial promise of the technology and service. Customer Success ensures delivery of that promise after the customer has bought the technology and services.
In this 30-minute webinar, TSIA’s Phil Nanus, VP, Customer Success Research and Laura Fay, VP, Product Management Research will talk about the latest research and trends to help answer these important questions:
VP, Customer Success Research, TSIA
VP, XaaS Product Management Research, TSIA
Publish Date: September 6, 2019
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