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On Demand Webinar

Accelerating the Customer Success and Product Management Handshake

In the recurring revenue world, effective adoption is critical. Companies earn customer loyalty with effective adoption, value delivery, and when customers achieve quantable business results. Suppliers of technology and services know well that translates into retention and growth.

There are two critical organizations that help accelerate adoption: Product Management and Customer Success. Product Management defines the initial promise of the technology and service. Customer Success ensures delivery of that promise after the customer has bought the technology and services.

In this 30-minute webinar, TSIA’s Phil Nanus, VP, Customer Success Research and Laura Fay, VP, Product Management Research will talk about the latest research and trends to help answer these important questions:

  • What is an adoption framework?
  • Who has primary responsibility for adoption?
  • What best practices need to be put in place between customer success and product management to enable adoption?
Don't miss this opportunity to gain access to TSIA's insights into the latest customer success trends. Register today!


Presented By:

Phil Nanus

VP, Customer Success Research, TSIA

Laura Fay

VP, XaaS Product Management Research, TSIA

Publish Date: September 6, 2019