The social support landscape is forever changing: customers have an ever growing number of platforms where they can vocalize dissatisfaction and where they expect to receive answers.With customers, prospects and even Wall Street listening, technology companies need to get this right the first time, and create dynamic programs for monitoring and moderating social conversations. To kick off 2016, listen to TSIA's John Ragsdale for a webinar that analyzes how the State of Social Support has changed in the past 12 months and what customer support professionals must do to meet their audience's needs, wherever they are. You'll also hear from Jive's Kim Celestre on how support, executed well, has a chain reaction that accelerates the customer journey for new and existing customers, all driven from the same online community.Register for this On-Demand webinar today!
VP Research, Technology and Social, TSIA
Senior Director Product Marketing, Jive Software
Publish Date: January 27, 2016
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