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On Demand Webinar

Accelerating and Scaling Your Professional Services Delivery for 2021

Professional services continues to be one of the top performing business segments in the U.S. In order to keep that trend alive, services firms need to focus on scaling their businesses and seamlessly adapt to changes in demand. The ability to respond to “flex” capacity will allow for optimized delivery in 2021. Key areas to focus on include:

Capacity planning and forecasting: Evaluate people, processes, and technology to ensure you have visibility and automation to staff projects with the right skills at the right time.

Partnering for success: Assess where you are on the continuum - hire, subcontract, partner - with your networks to achieve the optimal services mix and implementation results while developing expert services.

Manage outcomes: Exceeding customer expectations starts with the end in mind. Do you start each project with clearly defined outcomes or outputs? Measure progress and the end result?

Join John Ragsdale, distinguished vice president, Technology Research, TSIA and Chris Scalia, chief client officer, Mavenlink, to explore the opportunities and challenges that lie ahead as we enter post-pandemic recovery.

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Chris Scalia

Chief Client Officer, Mavenlink

Publish Date: October 1, 2020