On Demand Webinar

Accelerate Your Cloud Evolution Using Support Infrastructure

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Most customer service organizations are finely tuned to deliver proactive and reactive technical support for customers based on traditional, pre-cloud business models. Now, as service leaders race against time to evolve and embrace new cloud-based opportunities, pressure is mounting to meet the new mandates of cloud adoption and renewal. And that forces some challenging questions:

  • What is the portfolio of services that you need to support cloud offerings?
  • Do we need to build all new infrastructure and capabilities or can we simply re-purpose our existing systems and tools?
  • What new metrics will you focus on?
  • What new skills and guidance do we need to give to our people?

If reading these questions gets your pulse racing -- don't worry! You are not alone. On this lively one hour On-Demand webinar presented by TSIA's President and CEO, J.B. Wood and Don Brass, Senior Product Manager for LogMeIn Rescue, they will address all of these questions, and offer practical advice to help you make the leap to servicing cloud based products and customers by better leveraging today's support tools and technologies.