Most customer service organizations are finely tuned to deliver proactive and reactive technical support for customers based on traditional, pre-cloud business models. Now, as service leaders race against time to evolve and embrace new cloud-based opportunities, pressure is mounting to meet the new mandates of cloud adoption and renewal. And that forces some challenging questions:
If reading these questions gets your pulse racing -- don't worry! You are not alone. On this lively one hour On-Demand webinar presented by TSIA's President and CEO, J.B. Wood and Don Brass, Senior Product Manager for LogMeIn Rescue, they will address all of these questions, and offer practical advice to help you make the leap to servicing cloud based products and customers by better leveraging today's support tools and technologies.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.