Most customer service organizations are finely tuned to deliver proactive and reactive technical support for customers based on traditional, pre-cloud business models. Now, as service leaders race against time to evolve and embrace new cloud-based opportunities, pressure is mounting to meet the new mandates of cloud adoption and renewal. And that forces some challenging questions:
If reading these questions gets your pulse racing -- don't worry! You are not alone. On this lively one hour On-Demand webinar presented by TSIA's President and CEO, J.B. Wood and Don Brass, Senior Product Manager for LogMeIn Rescue, they will address all of these questions, and offer practical advice to help you make the leap to servicing cloud based products and customers by better leveraging today's support tools and technologies.
President and CEO, TSIA
Senior Product Manager, LogMeIn Rescue
Publish Date: February 10, 2015
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