On Demand Webinar

8-Minute Mini-Webinar: Customer Success Maturity Model

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Length: 8 minutes

Customer success continues to be an emerging practice as both technology companies and nontraditional industries move to a new subscription revenue model. For any technology vendor that has sold hardware or software maintenance, the recurring annuity streams have always been top of mind. Increasingly, we are seeing more and more companies make the pivot toward recurring revenue.

In this 8-minute on-demand presentation, you’ll hear Phil Nanus, VP of Research and Advisory Services for Customer Success share:

  • Five common questions TSIA member companies are asking as they try to define customer success
  • The impact of customer success toward both legacy revenue models and new XaaS subscriptions


Phil also provides a maturity model framework as companies start to establish their customer success organizations and initiatives. This framework will allow companies to see where they stand, and provide a look into potential ways to improve as they move through the stages of maturity.