“What are the key performance indicators that my managed services business should measure?” is a commonly asked question among tech services executives.
Managed services continues to be the fastest growing service line in the tech industry, and it’s important to understand which metrics to measure so you know if you’re actually doing it right.
In this 30-minute on-demand webinar, George Humphrey, TSIA’s VP of Research, Managed Services, will discuss trends and metrics collected in the TSIA Managed Services Benchmark Survey, including 8 KPIs you can’t ignore:
George will also discuss how these metrics compare by industry, and how they’ve evolved over the past year.
VP Research, Managed Services, TSIA
Publish Date: October 12, 2017
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