On Demand Webinar

8 Managed Services KPIs You Can't Ignore

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“What are the key performance indicators that my managed services business should measure?” is a commonly asked question among tech services executives.

Managed services continues to be the fastest growing service line in the tech industry, and it’s important to understand which metrics to measure so you know if you’re actually doing it right.

In this 30-minute on-demand webinar, George Humphrey, TSIA’s VP of Research, Managed Services, will discuss trends and metrics collected in the TSIA Managed Services Benchmark Survey, including 8 KPIs you can’t ignore:

  1. Total recurring revenue growth
  2. New recurring revenue growth
  3. Contract value bookings growth
  4. Base revenue growth
  5. Gross margin
  6. Operating income (EBIT)
  7. Revenue retention rate
  8. Contract renewal rate

George will also discuss how these metrics compare by industry, and how they’ve evolved over the past year.

Presented By:

George Humphrey

VP Research, Managed Services, TSIA

Publish Date: October 12, 2017