“What are the key performance indicators that my managed services business should measure?” is a commonly asked question among tech services executives.
Managed services continues to be the fastest growing service line in the tech industry, and it’s important to understand which metrics to measure so you know if you’re actually doing it right.
In this 30-minute on-demand webinar, George Humphrey, TSIA’s VP of Research, Managed Services, will discuss trends and metrics collected in the TSIA Managed Services Benchmark Survey, including 8 KPIs you can’t ignore:
George will also discuss how these metrics compare by industry, and how they’ve evolved over the past year.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.