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In January 2021, Thomas Lah released his annual “The State of the Technology Industry Paper” with a subtitle of “The Have and Have Nots”. The compelling message in the paper is that the market share leaders of the future are being defined right now. However, less than 25% of delivery organizations are investing in the core capabilities required to succeed and even thrive in the future. The leaders of tomorrow are making deliberate investments right now in key capabilities that are setting them up to disrupt the traditional models of today.
Two of the “Haves” capabilities from Thomas’ paper are “Signal Liquidity” and “Data-Driven Insights”. As more and more companies shift revenue to XaaS and Managed Services models, these are foundational capabilities. However, many companies struggle with the prioritization and funding of the development of these must-have attributes, and AIOps is at the heart of it all.
During this 45-minute webinar, George Humphrey, Vice President and Managing Director of Service and Delivery Research at TSIA will share the seven emerging delivery capabilities you must invest in today.
VP and Managing Director, Service & Delivery Research and Advisory, TSIA
Publish Date: March 16, 2021
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.