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On Demand Webinar

6 Use Cases for AR and Remote Assist AI to Dramatically Improve Business KPIs

As we move out of “crisis response mode” toward a new-normal economy, organizations wanting to remain competitive must identify and align their capabilities.

Organizations taking the next step in their digital transformation and business resiliency strategies are evaluating and prioritizing solutions that directly affect business performance and core KPIs.

In a recent market research survey of technology leaders, CGS found that 91% of executives believe Augmented Reality (AR) has improved service operations during the pandemic. The biggest challenge, however, has been identifying the right use cases to build a business case.

In this discussion, Doug Stephen, president of the Enterprise Learning division, and Steve Petruk, president of the Global Outsourcing division, at CGS will share six case studies and demonstrations that showcase how field operations and technical support executives representing industries across technology, telecommunications, manufacturing and pharmaceuticals are successfully using augmented reality to:

  • Boost call deflection rates.
  • Increase first-time resolution.
  • Reduce no-fault-found incidents.
  • Lessen second truck rolls.
  • Enhance customers’ NPS.
  • Decrease time-to-proficiency of new hires.


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Doug Stephen

President, Enterprise Learning, CGS

Steve Petruk

President, Global Outsourcing, CGS

Publish Date: January 12, 2021