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Customer service has traditionally been a reactive function: a customer calls and the service team fixes their problem. But with advancements in technology and new customer expectations, we have entered an era where proactive service and delivering business outcomes is the new competitive differentiator... the new service battleground.
Listen to TSIA and ServiceMax during this 30 minute On-Demand webinar to learn 6 tips for providing proactive service to your customers. Speakers John Ragsdale, VP Research, Technology and Social for TSIA and Jeremy Frank, Director of Content Marketing at ServiceMax will discuss:
Proactive service not only ensures customer are always up and running, but also introduces new ways for service organizations to drive revenue and increase profits. Learn how you can get started toward this holy grail of service.
VP Research, Technology and Social, TSIA
Director of Content Marketing, ServiceMax
Publish Date: January 15, 2015
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.