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On Demand Webinar

6 Tips: Move from Reactive to Proactive Services


Customer service has traditionally been a reactive function: a customer calls and the service team fixes their problem. But with advancements in technology and new customer expectations, we have entered an era where proactive service and delivering business outcomes is the new competitive differentiator... the new service battleground.

Listen to TSIA and ServiceMax during this 30 minute On-Demand webinar to learn 6 tips for providing proactive service to your customers. Speakers John Ragsdale, VP Research, Technology and Social for TSIA and Jeremy Frank, Director of Content Marketing at ServiceMax will discuss:

  • Field Service's role in driving product adoption and consumption
  • How new technologies are making proactive service a reality
  • The financial benefits of delivering business outcomes vs. reactive service

Proactive service not only ensures customer are always up and running, but also introduces new ways for service organizations to drive revenue and increase profits. Learn how you can get started toward this holy grail of service.


Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Jeremy Frank

Director of Content Marketing, ServiceMax

Publish Date: January 15, 2015