Providing great customer service requires delivery of a connected, end-to-end experience across the full customer journey. Yet many organizations still don’t measure the full customer experience and the associated customer satisfaction. If they do, they only focus on the front-end customer engagement and don’t evaluate the back-end operations.
Customer service leaders should be examining all aspects of their operations for ways to deliver better customer outcomes. Join a panel of experts who will discuss operational excellence and provide recommendations on how to increase the value of support services for your customers. In this webinar, you will learn:
Distinguished VP, Service Technology Research, TSIA
Director, Customer Service Transformation, ServiceNow
Publish Date: October 11, 2018
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