Live chat is one of the top choices for customers today whether they need help purchasing products or in need of post-sale customer care. Regardless if your contact center is already using live chat or not, are you aware of all its capabilities and benefits to enhance the customer engagement experience?
In this interactive Q&A discussion, industry experts John Ragsdale from TSIA and Ross Haskell from BoldChat by LogMeIn will discuss the 5 key advantages of using live chat including:
VP Research, Technology and Social, TSIA
Senior Director, Products, BoldChat by LogMeIn
Publish Date: August 27, 2015
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