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On Demand Webinar

5 Reasons Why Live Chat Wins Over Today's Connected Customer

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Live chat is one of the top choices for customers today whether they need help purchasing products or in need of post-sale customer care. Regardless if your contact center is already using live chat or not, are you aware of all its capabilities and benefits to enhance the customer engagement experience?

In this interactive Q&A discussion, industry experts John Ragsdale from TSIA and Ross Haskell from BoldChat by LogMeIn will discuss the 5 key advantages of using live chat including:

  • Engaging customers on mobile & tablet devices
  • Generating revenue while providing cost savings
  • Multichannel flexibility
  • Proactive interaction & engagement
  • Control, optimization, and measurement

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Ross Haskell

Senior Director, Products, BoldChat by LogMeIn

Publish Date: August 27, 2015