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On Demand Webinar

5 Critical Steps for Outcomes-First Customer Service

Outcomes matter more than anything in this new economy where customers rule. Being customer-centric means understanding what your customers want. Then you must deliver co-created value for each customer—as well as your company—in a financially sound way.

To achieve successful outcomes, organizations will need to adopt a new model for delivering the best possible end-to-end customer experience. Each outcome with a customer builds on the previous one, with the ultimate outcome being ongoing customer engagement.

Join this webinar with Esteban Kolksy, founder of thinkJar, Nitin Badjatia, Head of Product Strategy for Customer Service Management at ServiceNow, John Ragsdale, distinguished VP of Technology Research at TSIA, as they discuss:

  • Five required actions for achieving customer engagement and loyalty.
  • A model for delivering useful and effective information to help customers create their experiences.
  • Operational excellence and the role of service management, machine learning, and the Internet of Things (IoT).


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Nitin Badjatia

Head of Product Strategy, Customer Service Management, ServiceNow

Esteban Kolksy

Principal & Founder, thinkJar

Publish Date: October 17, 2019