On Demand Webinar

4 Common Practices of Successful Customer Success Organizations

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TSIA’s Customer Success Baseline Survey provides baseline performance on key metrics, current staffing and expense models, and common and emerging practices.
 
Listen to Phil Nanus, TSIA’s VP Research, Customer Success as he discusses results from the recent 2016 Customer Success Baseline Survey. Phil will highlight 4 common practices based on evaluating the top quartile of customer success organizations with the highest renewal and expansion rates, which include:

  • Segmentation
  • Customer journey mapping
  • Renewal start date
  • Renewal responsibility


Don't miss this opportunity to get a look at the survey findings so you can identify areas of improvement within your organization. Register for this On-Demand webinar today!

 

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Peg Rodarmel, SVP, Subscription Services, Infor

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