Whether you’re tasked with delivering support to your clients or employees, two key metrics are likely top of mind: increasing call deflection and reducing mean-time-to-resolution (MTTR). There are so many ways to impact these metrics, where do you start?
Join TSIA’s John Ragsdale and Attivio’s vice president of Product Management, Dorit Zilbershot, as they showcase three specific areas that can directly affect these KPIs:
Distinguished VP, Service Technology Research, TSIA
VP, Product Management and Engineering, Attivio
Publish Date: February 7, 2019
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