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Whether you’re tasked with delivering support to your clients or employees, two key metrics are likely top of mind: increasing call deflection and reducing mean-time-to-resolution (MTTR). There are so many ways to impact these metrics, where do you start?
Join TSIA’s John Ragsdale and Attivio’s vice president of Product Management, Dorit Zilbershot, as they showcase three specific areas that can directly affect these KPIs:
Distinguished VP, Service Technology Research, TSIA
VP, Product Management and Engineering, Attivio
Publish Date: February 7, 2019
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.