On Demand Webinar

3 Customer Engagement Trends You Cannot Ignore

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The customer journey is no longer a small set of big interactions with companies -- it's now made up of hundreds of micro-moments where customers expect their questions and needs to be resolved instantly. And they're using a myriad of channels and devices to interact with companies. This shift has created new opportunities and challenges for how companies interact with their customers.

In this 30-minute On-Demand webinar, we'll share the latest trends shaping the future of service and creating the next big competitive differentiators, including:

  • How to optimize customer service and support for mobile customers
  • Tips and best practices for delivering a seamless omni-channel experience
  • New ways companies can support their customers in a world which now includes connected devices

Register for this On-Demand webinar today!

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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