Managing a field or technical service team has its rewards and challenges. Service leaders frequently make three mistakes - mistakes that are extremely common, yet can have a serious impact on customer loyalty. Join this session to learn ways to confront each of them:
Distinguished Vice President of Research Service Technology, TSIA
Vice President, Customer Experience Solutions, Miller Heiman Group
Executive Director, Global Consultancy, Miller Heiman Group
Publish Date: July 12, 2018
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