In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

2020 Technology Summit

2020’s uncertainties have probably left you wondering where business and technology are headed. The truth is, every category across this year’s TSIA Technology Stack Surveys for technical support, professional services, customer training, customer success, sales, and product management, showed year-over-year growth in planned spending. In many areas the growth was dramatic.

With 2021 expected to be a busy year for technology projects transforming organizations into the new era of doing business, this technology summit will provide guidance on the challenges businesses face now and how they can plan for the future.

TSIA’s Annual Technology Summit will give you crucial insight into topics such as:

  • Revenue Growth: Hear about how quota-carrying responsibilities are shifting from sales teams to other organizations in the enterprise. Explore technology areas such as the sales digital infrastructure, customer portals beyond support, and pipeline management.
  • Customer Experience: Given the tech industry’s dependence on customer lifetime value, customer success organizations are standard practice, and support-owned communities are quickly expanding into full customer collaboration platforms. Learn about technology to help track and improve the customer experience, such as customer health scores, sentiment analysis, and next-generation self-service.
  • Digital Transformation: Many companies are finding successful use cases for AI and augmented intelligence and using contextual knowledge to empower their teams. Stay up to date on specific technologies that lower costs and help organizations scale, such as digital support channels, video and mobility, and virtual and augmented reality.


Sponsored by

CSS Corp logo
Financial Force logo
Mavenlink logo

Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Omar Fdawi

Sr. Research Associate, Enterprise Technology, TSIA

Publish Date: November 18, 2020