2020 Technology Summit

2020’s uncertainties have probably left you wondering where business and technology are headed. The truth is, every category across this year’s TSIA Technology Stack Surveys for technical support, professional services, customer training, customer success, sales, and product management, showed year-over-year growth in planned spending. In many areas the growth was dramatic.

With 2021 expected to be a busy year for technology projects transforming organizations into the new era of doing business, this technology summit will provide guidance on the challenges businesses face now and how they can plan for the future.

TSIA’s Annual Technology Summit will give you crucial insight into topics such as:

• Revenue Growth: Hear about how quota-carrying responsibilities are shifting from sales teams to other organizations in the enterprise. Explore technology areas such as the sales digital infrastructure, customer portals beyond support, and pipeline management.
• Customer Experience: Given the tech industry’s dependence on customer lifetime value, customer success organizations are standard practice, and support-owned communities are quickly expanding into full customer collaboration platforms. Learn about technology to help track and improve the customer experience, such as customer health scores, sentiment analysis, and next-generation self-service.
• Digital Transformation: Many companies are finding successful use cases for AI and augmented intelligence and using contextual knowledge to empower their teams. Stay up to date on specific technologies that lower costs and help organizations scale, such as digital support channels, video and mobility, and virtual and augmented reality.

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