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On Demand Webinar

10 Facts About Service Delivery Optimization and the Role of IoT

TSIA has the most comprehensive field services benchmark in the industry. We have benchmarked hundreds of field service organizations, and track the key field service metrics and, more importantly, are able to glean the practices that drive improvement in performance.

So, what do we know about optimizing service delivery from our benchmarking of equipment manufacturers? During this 30-minute on-demand webinar, Vele Galovski, TSIA’s VP, Field Services Research, will answer that question by sharing:

  • The top 10 facts that every industrial and OEM company needs to know
  • Five must-have on-site incident metrics to gauge your service delivery performance
He’ll also discuss the role smart, connected products and IoT play in reducing your cost to serve and improve the customer experience.


Presented By:


VP, Field Services Research, TSIA

Publish Date: August 20, 2019