The State of Managed Services 2025
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Discover key trends shaping the future of managed services—including AI, customer success programs, and shift towards value-driven pricing.
Key insights

Structuring MSP organizations
Learn how to effectively deliver outcome-based services.

Demonstrating business value
Prove real value by moving beyond traditional SLAs.

Leveraging technologies
See how AI and automation can enhance service delivery.
Meet your speakers

Luke Ronkowski
Senior Director of Managed Services Research, Technology & Services Industry Association (TSIA).



Trusted by Customer Success leaders worldwide





























































I find the information to be extremely helpful to CDW even when we are looking at other industries with similar subscription and managed services models.
CJ Steiner, Director of Integrated Services, CDW