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TSW 2014 Best Practices Videos

Keynote Videos

 

B4B Success Tactics

Thomas Lah – Technology Services Industry Association (TSIA)

 

 

 

Panel: The Extreme Automation of Services

Moderator

J.B. Wood – Technology Services Industry Association (TSIA)

 

Panelists

Jeanne Beliveau-Dunn – Cisco Systems
Marco Bill-Peter – Red Hat, Inc.
Susan Zwinger – Oracle Corporation
Patrick Snow – EMC Corporation
Paul Mason – EMC Corporation

 

 

 
This keynote is available to members-only. Click to access the video.

 

Field and Support Services Keynote — Building a Culture of Extreme Customer Success

Marcus Bragg – Zendesk

 

 

 

Professional Services Keynote — B4B: How to Jump-start Your Journey with Your Professional Services Business

Nicolas Schobinger – SAP AG

 

 

 

 

Service Revenue Generation Keynote — Delivering Extreme Value with Packaged Services

Omid Razavi – SuccessFactors, an SAP Company

 

Service Revenue Generation Keynote — Co-Developing and Piloting New Outcome-Based Service Offerings

Randy Wootton – Salesforce.com

 

 

 

How the Industrial Internet Will Transform Services

John Magee – GE Software

 

 

 

 

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