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The Razor's Edge of Technology Services

Service Transformations

 

 

Keynote Videos from Technology Services World 2010 Las Vegas 

 

 

The State of Value-Added Services 2010 from TSIA on Vimeo.

 

The State of Value-Added Services 2010

It has been one year since TSIA CEO J.B. Wood’s Complexity Avalanche challenged tech companies to re-think the mission of their services businesses. In his keynote at Technology Services World 2010 Las Vegas, Wood presents an overview of the industry’s progress to date on this next-generation vision for services.

 


 


Services Transformation from TSIA on Vimeo.

 

Services Transformation 

In his opening keynote at Technology Services World 2010 Las Vegas, TSIA Executive Director Thomas Lah focuses on how technology companies can leverage well-established change management tactics and strategies to achieve transformation in their service businesses. Building on themes first presented at Technology Services World 2010 Silicon Valley, where he outlined cloud computing’s impact on technology services providers, Lah presents here an arresting case for a holistic approach to service transformation.

 


 

 

A Journey from Traditional Service to Solutions from TSIA on Vimeo.

 

A Journey from Traditional Service to Solutions 

Over the last few years, GE Healthcare has undertaken a bold and sweeping transformation of its service business. Mike Swinford will share GE Healthcare's Solutions transformation where they are aligning to solve their clients' most pressing issues.

 

 


 

 

Closing the Consumption Gap: Professional Services Powered by End-User Monitoring as a Sure-Fire Strategy for Customer Adoption from TSIA on Vimeo.

 

Closing the Consumption Gap: Professional Services Powered by End-User Monitoring as a Sure-Fire Strategy for Customer Adoption 

From data center availability to executive decision making, the way technology is used within your customer's organization has a cascading effect on their business performance and your go-to-market tactics and operational efficiency. Vice president of Compuware Professional Services Shawn Washburn joins NeoChange founder Chris Dowse to provide you with a roadmap for redefining your customer relationship by helping your customers extract greater returns from their software investments.

 

 


 

 

Services at Consumer Speed: Lessons Learned from the Consumer Internet from TSIA on Vimeo.

 

Services at Consumer Speed: Lessons Learned from the Consumer Internet 

The lines between consumer and enterprise services are quickly blurring, given the proliferation of endpoint devices, the growth of cloud computing, and the increased focus of enterprise on "consumeresque" small and medium businesses. Jeff Russakow, EVP of Customer Advocacy at Yahoo!, will draw lessons learned from his background across enterprise, consumer, and Internet services at SAP, Adobe, Symantec, and most recently Yahoo!

 

 


 

 

Are Service Processes Dead? from TSIA on Vimeo.

 

Are Service Processes Dead? 

With the advent of new technology platforms and the rise of social media, service industries are increasingly being challenged to transform their one-way (dead) processes into two-way (living) interactions that enable customers, employees and suppliers to engage with each other in new ways, and conceive new experiences together. The world of co-created service is upon us. Learn how call center employees, field service engineers, and professional services people are at the forefront of this revolution, and how some of them are becoming legionnaires of the transformation required of their companies to become a co-creative enterprise. Presented by Francis Gouillart, President and Co-founder, Experience Co-Creation Partnership and Denise Rundle, Vice President and General Manager, Customer Service Microsoft Consumer, Microsoft.

 

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