Technology and Social Research

Social and Service Technology Business Challenges

We know the hottest trends and best practices in social and service technology.

TSIA's detailed analysis of the industry has identified a top set of business challenges related to service technology, knowledge management, and social support that we address through our membership program.

Expand to view the top social and service technology business challenges +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology and social research.

Research Report

2017 Technology Services Heatmap: Adoption Trends Across 42 Categories of Tools Research Report

Results of TSIA’s Global Technology Survey, showing technology adoption in 42 categories of tools and services among member companies.

Research Report

Top Installed Products by TSIA Members: 2017 Research Report

Top installed products across the 24 categories covered in the TSIA Technology Heatmap and gathered from the annual TSIA Member Technology Survey.


AI in PS Organizations: From Concept to Reality Webinar

Discover how customers are using intelligence and gamification to drive behaviors that speed up and improve the impact of positive decision making.


Customer Service Transformation with Self, Assisted and Automated Support Webinar

Discover the Evolution of Customer Experience Transformation with self, assisted and automated support.


The Secret to Data-Driven Self-Service Success Webinar

Learn why search usage analytics is the only way to get a clear vision of your self-service journeys, content consumption and positive outcomes.


Meet the Research Expert

John Ragsdale, Distinguished VP, Service Technology Research

John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.

Learn more about John.


TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's Technology and Social research.

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project