This award recognizes Support organizations who have leveraged social support, i.e., online customer communities and/or support, or listening via social media channels (Twitter, Facebook, LinkedIn), to better understand the Voice of the Customer, identify renewal challenges or expand selling opportunities, improve products or services, and improve margins and productivity for assisted support.
* These are suggestions only, provided to give an idea as to the appropriate type and level of detail. This is not a comprehensive list nor intended to limit your response in any way.
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